Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

United Kingdom and European Union cancellation rights

If your order is being delivered to the United Kingdom or European Union, you may also have a statutory right to cancel your order within 14 days of receiving it, without giving a reason. After notifying us of your decision to cancel, you must return the goods within the applicable statutory period.

Customers are responsible for the direct cost of returning goods unless the item received is defective, damaged or incorrect. Where applicable, we will also refund the cost of our standard delivery service; any additional cost incurred by choosing a more expensive delivery option will not normally be refundable.

You may inspect and try on garments as you would reasonably be permitted to do in a shop. We may reduce a refund where handling beyond what is reasonably necessary has diminished the value of the goods.

Nothing in this policy affects your statutory rights, including your rights where goods are faulty, damaged, not as described or otherwise do not conform to your contract.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at allhailmahakala@gmail.com.

For returns made under our voluntary 30-day return policy, items should be returned in the same condition in which they were received, unworn or unused beyond what is reasonably necessary to inspect or try them on, with tags and original packaging where applicable. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at allhailmahakala@gmail.com. 
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs
Customers are responsible for the cost of returning items where they are exercising a change-of-mind or cancellation right, unless we have agreed otherwise. If an item is defective, damaged or incorrect, please contact us so that we can arrange the appropriate remedy. We recommend using a tracked shipping service when returning an order.

You can always contact us for any return question at allhailmahakala@gmail.com.